The line is generally staffed between 9.00 am
and 5.00 pm from Monday to Friday. There is 24-hour
access to an answering machine.
Fax
0117
330 2482
Patient
Advice and Liaison Service (PALS)
South Gloucestershire Primary Care Trust
1 Monarch Court
Emerald Park
Emerson's Green
Bristol
BS16 7FH
PALS
performs four key functions:
1. to sort out patients',
carers' and relatives' concerns quickly and efficiently
2. to help to improve the
outcome of care
3. to provide information
to patients to help them make the best use of
the NHS.
4. to improve the patient's
experience.
PALS and Confidentiality
The service is confidential and the patient's
permission will always be obtained before personal
information is discussed with others.
PALS and Complaints
PALS will not replace existing complaints systems.
It is expected that people may choose to speak
to PALS first, especially where the difficulty
can be easily or quickly resolved.
Is
this an activity/service ONLY for people
with learning difficulties?
No
Does a person
need to have an assessment to take part
in this activity?
