Information
 
 
 

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Why information is very important

 

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info pack

 

 

 

You need information to find out what you can and cannot do.

You need information to make decisions.

People with learning difficulties have the right to have information that they can understand.

 

 

In this part you will find the information you need.

 

 

 

 

Making Decisions

 

You need to know how you can make your own choices and decisions.

You need to know where to go for help if you need it.

You need to know what the law says now about making decisions.

There is a booklet called:

Making Decisions - Helping people who need support to make decisions for themselves.

The booklet includes sections about:

  •     Your right to make decisions
  •     Getting help and support to make your choice
  •     Decisions you can make
  •     Getting medical treatment
  •     Managing your money
  •     When decisions are made for you
  •     Control over your own life: what you can do
  •     Bad things that might happen
  •     Useful organisations

Click here to look at the Making Decisions booklet.

You can also see the booklet on the Department of Constitutional Affairs web site at http://www.dca.gov.uk/family/mi/mibooklets/guide6.pdf

You can get a copy of the booklet and a free tape:

-    by sending an email to makingdecisions@dca.gsi.gov.uk

-    by telephoning 020 7210 8343

-    by writing to:

The Department of Constitutional Affairs

Mental Incapacity Division

4th Floor, Selbourne House

54-60 Victoria Street

London

SW1E 6QW

 

 

Where to get information

You can get information from many places.

In this part we tell you about some of the main places you can go for general information.

South Gloucestershire Council

South Gloucestershire Council's Community Care and Housing Department can help people with learning difficulties to live independent lives.

Click here to read the Community Care and Housing Department's leaflet - Do YOU need help in the community?

 

Purple Pages


Purple Pages is the free Helpline offered by the Care Forum's Information Services Team


You can contact Purple Pages by telephone, by e-mail or by post.
Click here for more information about Purple Pages.

Click here for more information about Purple Pages.

NHS Direct

The NHS Direct Helpline can give you advice and information.

Click here for more information about NHS Direct.

NHS Online

NHS Direct Online is a web site that gives you lots of information about health and the National Health Service.

Click here to link to NHS Direct Online www.nhsdirect.nhs.uk

Disability Information & Advice Service

This local service offers free information and advice.

It is run by disabled people for disabled people.

Click here for more information about the Disability Information & Advice Service.

The Princess Royal Trust for Carers

This service can give you information about organisations that support carers.

They have local and national information, and provide emotional support.

They also run groups, courses and activities for carers.

Click here for more information about The Princess Royal Trust for Carers.

Patient Advice & Liaison Service (PALS)

PALS is there to help when you need advice, have concerns or don't know which way to turn.

Click here for more information about PALS.

 

complain

How to complain and how to give compliments and about Community Care & Housing Department services

You may want to complain about the way someone dealt with you. You may want to complain about a service you received. It is important to know the best way to make your complaint.

Compliments are when you want to say something nice about someone or something. It is always nice to let someone know that they have been particularly kind or done a very good job.

Complaint pdf

Click here to find out how to complain and give compliments

pdf

Click here to download information about how you can
get help in the community from
the Community Care and Housing Department